Delivery and Shipping

Last Updated: 19-10-2024 At BIOVEDA WELLNESS LLP, we strive to provide our customers with a seamless shopping experience, including efficient delivery of our products.

This Delivery and Shipping Policy outlines the terms and conditions related to the shipping of goods purchased through our website.

Shipping Methods: We utilize various shipping carriers to ensure timely delivery. The specific carrier used will depend on the destination and type of product ordered.

  Shipping Costs: Shipping costs are calculated at checkout based on the delivery location, weight of the items, and selected shipping method. Customers may also qualify for free shipping on orders exceeding a specified amount, which will be clearly indicated during the checkout process.

Processing Time: After an order is placed, it typically takes 1-3 business days to process before shipping. Orders placed after 5 PM will be processed the following business day. Please note that weekends and public holidays may affect processing times.

Estimated Delivery: Delivery times vary based on the shipping method selected at checkout and the destination. Customers can expect their orders to arrive within 3-7 business days for domestic shipments. For international shipments, delivery may take longer depending on customs processing times.

 Cancellation Policy: Cancellations can be made within a short window after placing an order. However, once an order has been communicated to our vendors or merchants for processing, cancellation requests may not be entertained.

Reporting Issues: If you receive a damaged or defective item, please report it to our Customer Service team within 7 days of receipt. We will coordinate with the merchant to verify the issue before proceeding with any resolution.

Return Process: Customers may request a refund if we are unable to provide the ordered service or product. Refund requests must be made within the time frame specified in our Cancellation & Refund Policy.

Exclusions: Certain items, such as perishable goods (e.g., flowers and food items), are not eligible for cancellation once shipped. Additionally, we reserve the right to impose restrictions on shipping based on local laws or regulations.

Our website may contain links to third-party websites. Upon accessing these links, you will be governed by their terms of use and privacy policies.

For any questions or concerns regarding this Delivery and Shipping Policy, please contact us using the information provided on our website. We are here to assist you with your inquiries. This policy is subject to change, and we encourage customers to review it periodically for updates. By using our services, you agree to abide by this Delivery and Shipping Policy as part of your agreement with BIOVEDA WELLNESS LLP.